REntal Policies & FAQS

REntal Policies

REservation Process

• All rental signs & decor reservations require:

  • 50% non-refundable initial payment

  • a signed estimate & rental agreement

• All rentals are finalized and full payment is due upon approval of the final design proof. They must be approved by the client no later than 45 days prior to event date. In the event that more items are needed for your order, those items will be available on a first come first serve basis and will be billed separately.

• A quote or proposal does not guarantee the availability of any items. Items will only be reserved for your event once the initial payment has been received.

• Rental prices are based on a 24-hr rate with a 4-hr grace period for safe return of the items.

• Any rentals ordered within 30 days of event require full, immediate payment.

• Payments shall be accepted by cash, check, Venmo, Visa, MasterCard, Discover, or American Express.

Damages

• All items are inspected and cleaned before pick-up/delivery, so any new damages must be reported upon return of item(s). Missing or damaged items must be reported prior to event or items are considered in good condition upon retrieval.

• The client assumes all responsibility for any damages and shall keep and maintain the rented items during the terms of the rental at their own cost and expense. This includes any damages caused by vandalism, abuse, theft, and unexplained disappearances. Any broken items shall be returned to Rose & Wrench.

• Items should be kept in a good state of repair, and returned in the state in which they were received. The client agrees to pay any replacement costs to replace the damaged item(s).

• Damages to items include: cracks, chips, water damage, melted wax, drops/falls, and spills.

• Within 1 week of event, Rose & Wrench will send an invoice for any cleaning, damage, or repair fees. If no payment method is chosen, the credit card on file will be charged.

OUTDOOR RENTALS

• Decor and sign rentals may be used outdoors, uncovered, keeping in mind that inclement weather including on-site sprinklers may damage items and therefore would be subject to additional replacement fees.

• Rentals may not be left outdoors overnight.

FEES, Changes, & Cancellations

Rental Decor

• If the reservation is canceled up to 45 days prior to event, you will forfeit the non-refundable 50% initial payment. If the reservation is canceled within 30 days of the event, no refunds will be issued.

• There are no rush order fees on rental decor. If the item is available for your event date, we can make it happen for you. Payment is due immediately for these items.

• Need to change out some of your items? We offer 3 free changes to your order. Additional changes will incur a $25 fee. This fee does not cover the costs of re-painting or custom fabricated items. If the items are available and changes do occur, the invoice is revised accordingly and requires the clients signature for final approval.

• Late fee; the full rental rate for each item that is not returned for each additional day. We will allow a one-day grace period.

• $120 charge for after-hours deliveries/retrievals of items between 11pm - 7am.

• Decor may be swapped out for other items of equal or greater value.

• Any canceled item(s) prior to 45 days of event will be deducted from your final invoice.
  

Custom Rental Signs

• Our custom signs are for rent as an effort to reduce waste in the industry. They are custom to your day, so if you would like to keep them, please let us know, as the price for those signs will reflect this. Our pricing is based off of a rental, not to keep.

• If you would like to keep your signs, you will be sent a final bill within 5 days with the remaining cost as a ‘sign to keep’. Frames are rentals ONLY.

Here’s how it works:

• You design your signs & send us your inspo. Then we make a design proof.

• You make ALL the changes on these 1st design proofs, and we send you a final design based on your changes. Payment will be due upon final design approvals. No changes will be made after the final designs are sent.

• Final design proof approvals must be approved no later than 30 days prior to event date.

• Please allow a minimum of 30 days prior to event for fabrication of your custom signs. If you would like a sign sooner to your event date, reach out to us as there may be time in our books to still make it happen for you. We always say, the sooner you reserve the better, and the more guarantee you will get everything in time for your day.

Will Call

All small decor items are available for will call. Items that are DELIVERY ONLY are clearly marked on their product description. These items include all larger install pieces and backdrops.

• Any items picked up/dropped off between 11pm - 7am will be charged a $120 after hours fee.

Delivery

We are located in Arroyo Grande, CA and offer our rental services from Paso Robles to Santa Barbara.

• Delivery fees will be included in your proposal and is calculated based on distance from our Arroyo Grande studio and crew size needed for install/pickup.

  • Delivery fee includes:

    • Mileage to/from venue from our studio location in Arroyo Grande for delivery and retrieval

    • Assistance with setting up small items

    • Installing all large-scale items

    • Time and labor for our crew to install and strike all large items (backdrops, bars, photo moments, etc.)

  • Delivery fee does not include

    • Styling tabletop items in their prospective positions (if you would like styling services please let us know)

• Delivery Policies:

  • All rental items must be packed in the packaging they were delivered in and gathered in a singular location for pick-up.

  • If rental items are not found or in one central location for pick-up, you will be charged additional fees equal to 40% of your delivery fee.